Christina’s professional strengths are Interpersonal Skills, Intrapersonal Skills, Problem Solving Skills, Communication Skills, Team Building, Body Language, Image Building and Perception Management.
Christina has over a decade of experience in the travel and hospitality industry, and is recognized for her sophistication and savoir faire.
She is also an extremely passionate and enthusiastic instructor who has worked with front line and customer service teams during her tenure as a Cabin Crew In Charge and Associate Trainer for Malaysia Airlines System (MAS); and as the Customer Service Training and Development Manager for Aeon Co.(M) Berhad.
In MAS, she trained aspiring flight attendants on “Grooming and Impact” – a programme that focuses on delivering a memorable experience to each guest on board MAS carriers; she also developed and trained MAS and Firefly frontline staff to “Go Beyond Yourself” – with an impressive EQ module that focuses on Self Awareness and Social Intelligence in the service industry.
She and her team has gone to win The SKYTRAX World’s Best Cabin Crew Awards for seven consecutive years (2008 -2012) which no other airline in the world has done before!
At AEON, she trained the Front Line staff and Managers from 32 stores nationwide with a refreshed customer service module called “Serving from the Heart.” The aim is to restore confidence and value systems that prioritise quality customer service.
Some of the companies she has trained for are Malaysia Airlines, Aeon Co.(M) Berhad, RHB Bank, Firefly Airlines, Swift Support Services Sdn. Bhd and ISKL – International School Kuala Lumpur.
Christina exudes confidence and charm in all everything she does. She is able to work with people from different backgrounds and adepts well with clients from all generations. She is an energetic, vibrant and fun trainer who always strives to find new ways to create an exciting learning experience for her trainees.
“Excellence is an art won by training and habituation”
– Aristotle
Professional Achievements:
AICI-AOPI Certified Advanced Style and Image Mastery – Melbourne Australia
AICI-AOPI Certified Advanced Personal Colour Analysis – Melbourne Australia
ICF-ACTP Certified Professional Coach – Corporate Coach Academy
Certified NLP Practitioner – International Society of Neuro-Semantics
Certified Trainer for Mind & Heart of Malaysian Hospitality Program – Malaysia Airlines
Train the Trainer – PSMB, Malaysia
Professional Skills for Trainer – Malaysia Airlines Berhad
Member of the Malaysian Association of Certified Coaches(MACC)
Member of Association of Image Consultants International – Malaysia Chapter